Shipping policy
We ship to customers worldwide and aim to make every delivery as smooth and reliable as possible.
Free Shipping
We offer FREE Standard Shipping on all orders over $49 USD.
Shipping costs for orders below this amount are calculated at checkout based on your location.
Order Processing
Orders are typically processed within 1–2 business days after your order has been placed.
Once your order has been shipped, you’ll receive a confirmation email with your tracking number so you can follow your package every step of the way.
Please note that processing times may be slightly longer during peak shopping periods or public holidays.
Estimated Delivery Times
Estimated delivery times are:
- United States: 1–3 weeks
- International Orders: 2–5 weeks
These delivery times are estimates only and are not guaranteed.
Occasionally, shipping may take longer due to factors outside our control, including customs inspections, severe weather, carrier delays, or peak holiday periods.
Tracking Your Order
Every order includes a tracking number.
Tracking information is usually available within a few days after your order has been dispatched.
If you have any questions about your shipment, our support team is always happy to help.
Lost Packages
If your package is confirmed lost in transit by the shipping carrier, we’ll happily send you a replacement or issue a full refund.
If your tracking hasn’t updated for an extended period, please contact us and we’ll investigate the shipment with the carrier.
If your order has not arrived after 45 business days from the shipping date, please contact our support team and we’ll work with you to resolve the issue.
Incorrect Shipping Address
Please ensure your shipping address is correct before placing your order.
We cannot be responsible for delays or delivery failures caused by incorrect or incomplete shipping information provided during checkout.
If a package is returned to us due to an incorrect address, we can arrange reshipment once the correct address has been provided. Additional shipping charges may apply.
Delivered Packages
Once a package has been marked as Delivered by the shipping carrier to the shipping address provided during checkout, responsibility for the package transfers to the recipient.
If you believe your package has been stolen after delivery, we recommend contacting the shipping carrier and your local authorities as soon as possible.
Unfortunately, we cannot replace or refund packages that have been confirmed as successfully delivered by the shipping carrier.
Questions?
If you have any questions about your shipment, simply contact our support team through our Contact Us page.
We’ll always do our best to help.