Paws Love 90-Day Money-Back Guarantee
We want you to feel confident trying Paws Love supplements with your pet. That’s why eligible Paws Love pet supplements are backed by our 90-Day Money-Back Guarantee.
Every pet is different, and nutritional supplements can take time and consistent use. For the best opportunity to evaluate the product, we ask that you give it consistently for at least 30 consecutive days, following the recommended daily serving on the product label.
If you’ve given the supplement a fair try and aren’t satisfied, contact us within 90 days of delivery and we’ll refund the eligible product purchase price, subject to the terms below.
Eligibility
To qualify for our 90-Day Money-Back Guarantee:
- The supplement must have been purchased directly from Paws Love.
- You must use the supplement consistently for at least 30 consecutive days, following the recommended serving directions for your pet.
- Your request must be submitted within 90 days of delivery of your first eligible order.
- You must provide your order number or the email address associated with your purchase.
- We may ask for reasonable information about your experience, including how the product was used and your pet’s serving routine.
- We may request a photo of the product or packaging as part of verifying your claim.
- The guarantee is limited to one claim per supplement, customer, and household.
- The guarantee applies only to eligible Paws Love pet supplements.
What Will Be Refunded?
For an approved claim, we’ll refund the purchase price paid for the eligible supplement during the qualifying trial period.
Any separately paid expedited or premium shipping charges are not included in the refund.
Refunds will be issued to the original payment method where possible.
Subscription Orders
Eligible Subscribe & Save purchases are also covered by our 90-Day Money-Back Guarantee.
The supplement must be used consistently for at least 30 consecutive days as directed, and your guarantee request must be submitted within 90 days of delivery of your first eligible subscription order.
Canceling a subscription does not automatically request a refund. Subscription changes, skips, and cancellations must be made separately before the next order is processed.
What If My Pet Won’t Take the Supplement?
If your pet refuses to take the supplement, please contact us within 14 days of delivery rather than waiting 30 days.
Our support team can first help with serving suggestions. If your pet still won’t take the product, we’ll review your purchase and help find an appropriate solution.
Safety Comes First
Do not continue giving your pet a supplement simply to meet the 30-day trial period if you have concerns about their health or response to the product.
If your pet experiences an adverse reaction, their condition worsens, or you’re concerned about whether a supplement is appropriate for them, stop use and consult your veterinarian.
Results Can Vary
Every pet is different. Individual experiences, results, and the time it takes to notice a difference can vary.
Our 90-Day Money-Back Guarantee gives you time to introduce the supplement, use it consistently, and decide whether it’s right for your pet. It does not guarantee a particular health outcome.
How to Make a Claim
Contact the Paws Love support team within 90 days of delivery and provide:
- Your order number or the email address used to place your order
- The name of the supplement
- A brief description of your experience
- Confirmation that the supplement was used consistently for at least 30 days as directed
We may request additional reasonable information or a photo of the product or packaging to verify your claim.
Once approved, your eligible refund will be returned to your original payment method where possible.
Our 90-Day Money-Back Guarantee is provided in addition to, and does not limit, any rights or remedies available to you under applicable consumer law.