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Tracking information may take 24–72 hours to appear after your order has been shipped. During transit, it’s also normal for tracking to pause for a few days while your package is moving between shipping facilities.

This simply means your package is on its way. It may be traveling between distribution centers, waiting to clear customs, or moving to your local delivery partner.

While most orders arrive within our estimated delivery window, delays can occasionally happen due to customs inspections, weather, public holidays, or carrier delays.

If your order hasn’t arrived after 45 business days from the shipping date, please contact us and we’ll investigate the shipment.

Before contacting us, please:

* Check around your property and any safe places.
* Ask family members or neighbors if they accepted the delivery.
* Contact the shipping carrier for delivery details.

If you’re still unable to locate your package, please reach out to us and we’ll do our best to assist.

This means your order has been prepared for shipment and is waiting to be collected by the shipping carrier. Tracking will begin updating once the carrier scans the package into their network.

If your order hasn’t shipped yet, we’ll do our best to update your address.

Once your order has been dispatched, we’re unable to change the delivery address.

Orders can be cancelled within 12 hours of purchase.

After this time, your order may already be in processing or shipped and can no longer be cancelled.